Refund policy

 

Refund Policy

Our Commitment to Quality

At Lighthearted Candle Company, we take pride in the quality of our products, including our candles, wax melts, and foaming hand soaps. Each item is carefully inspected before it reaches your hands. However, we understand that sometimes things can go wrong during shipping. To ensure your satisfaction, we offer a refund policy for damaged or defective items as outlined below.

Refund Eligibility

Refunds are available for the following scenarios:

  1. Damaged/Broken Candles: If your candle arrives broken or damaged, you may request a refund.

  2. Damaged/Broken Wax Melts: We will refund wax melts that arrive damaged or broken.

  3. Damaged/Broken/Nonfunctional Soap Pumps: If the soap pump on your foaming hand soap is damaged or does not function properly upon arrival, you are eligible for a refund.

How to Request a Refund

To request a refund for a damaged or defective item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at lindsay@lightheartedcandleco.com within 7 days of receiving your order. Include your order number and a detailed description of the issue.

  2. Provide Proof: Attach clear photos of the damaged or defective item(s) to your email. This helps us assess the situation and process your refund promptly.

  3. Refund Processing: Once your request is approved, we will process your refund. Refunds are issued to the original payment method used at checkout. Please allow 5-7 business days for the refund to appear in your account.

Important Notes

  • Non-Refundable Items: We do not offer refunds for items that are not damaged or defective. This includes products that have been used or altered in any way after receipt.

  • Shipping Costs: Shipping costs are non-refundable, unless the refund is due to an error on our part.

  • Return of Items: In most cases, we do not require the return of damaged or defective items. However, we reserve the right to request a return before issuing a refund.

We are committed to providing the best customer experience possible. If you have any questions about our refund policy or need assistance, please don't hesitate to contact us.