Shipping policy
Shipping Policy
Last Updated: November 2, 2026
Lighthearted Candle Company ships products available through our website, including candles, wax melts, Everything Sprays, cleaning sprays and concentrates, art prints, and foaming hand soaps. Please review this policy for information about shipping rates, processing, delivery, and order issues.
1. Shipping Area and Service
We currently ship to U.S. destinations available at checkout. We do not currently offer international shipping.
Our standard shipping service is USPS Ground Advantage. We do not ship to P.O. Boxes. Please provide an eligible street address at checkout.
2. Shipping Rates
Standard domestic shipping is a flat rate of $5.
Qualifying domestic orders of $75 or more receive free standard shipping. Checkout displays the shipping charge and whether an order qualifies for free shipping.
3. Order Processing
Orders are typically processed within 2–3 business days. Orders placed on weekends or holidays are generally processed on the next business day.
Processing time is separate from shipping transit time. Processing may take longer during holidays, promotions, or periods of unusually high order volume. If processing times change, we will post the current estimate on our website.
4. Delivery and Tracking
USPS estimates Ground Advantage delivery at 2–5 business days after it receives a package. This is an estimate, not a guaranteed delivery date. Delivery times can vary based on the destination, USPS operating conditions, weather, and other circumstances.
We will email tracking information when your order ships. You can use that information to check the delivery status with USPS.
5. Lost or Delayed Packages
If tracking shows that your package is delayed or appears to be lost, contact us at support@lightheartedcandleco.com. We will work with USPS to investigate and help resolve the issue.
6. Damaged Packages
If your package or an item arrives damaged, contact us within 7 days of delivery. Include your order number and clear photos of the damaged item and packaging. We will review the issue and assist in accordance with our Refund Policy.
7. Address Errors and Undeliverable Packages
Please review your shipping address before placing an order. If you notice an address error, contact us as soon as possible. We will try to update it before the order ships, but we cannot guarantee changes after processing has begun.
If a package is returned to us because of an incorrect address or because it was not collected, we will contact you about reshipment. Additional shipping charges may apply.
8. Contact Us
For questions about shipping or help with an order, contact Customer Support at: